Frequently Asked Questions
Everything you need to know about your Namilia order.
Where does Namilia ship to?
We offer worldwide shipping. Delivery times vary by region, with domestic orders typically arriving within 3-5 business days and international orders taking 7-14 business days.
What is your return policy?
You can return items within 14 days of delivery. Products must be in original condition, unworn, and with all tags attached. Please note that certain items, like intimates, are non-returnable for hygiene reasons.
How do I know which size to choose?
Each product page includes a detailed size guide. Our designs often feature body-con silhouettes with stretch fabrics; if you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are customs duties included in the price?
For international orders outside the EU, customs duties and taxes are not included and may be charged by your local customs office upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.